Removal or alteration of a product's tags or accessories will automatically void your HBC Return Policy.

Products that are returned to Hostel Board Company damaged, missing pieces, soiled, altered or torn will be refused and returned to you.

We want you to enjoy your items purchased from Hostel Board Company. But we also know, sometimes you will have to return an item, so we try to make it as simple as possible for you.

You have 10 days, from receipt of your item, to file for a return. All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our emailing your receipt and stating the reason for your returning the item. 

The RMA is your order number, please make sure the order number is displayed in the subject of the email. Let us know when you're sending in a return so we can keep an eye out for it and credit your account.

Save all packaging and accessories for any item that is returned. All original equipment, accessories, tags, manuals, warranty cards and packaging must be returned with your item in order to process your return.

We will pay return shipping on any item returned as a result of our mistake. Otherwise, return shipping costs are the responsibility of the purchaser.

Damaged items cannot be returned to Hostel Board Company. We check every item before shipping to ensure the item is in excellent condition. Damage claims are to be made to the USPS for damages in transit.

An item returned for a replacement may be repaired or replaced at our discretion, unless otherwise required by law. 

All items sold through Hostel Board Company are subject to our Policy and Agreement.

All returns for a refund are subject to a 15% restocking fee.

International refunds will not include the shipping cost in the refund. International shipping customer are responsible for all shipping charges, both ways.

Removal or alteration of a product's tags or accesories will automatically void your HBC Return Policy. Products that are returned to Hostel Board Company damaged, missing pieces, soiled, altered or torn will be refused RMA service and returned to you.

Clearance and Sale Item Returns
Returns are accepted for clearance and sale items for store credit only.